FAQ

Where are you located?

Marsh Plaza (second building)
4617 61 Ave, Leduc, AB T9E 7A4

Store hours:

Monday to Friday: 9am to 7pm
Saturday: 9am to 6pm
Sunday: Closed

We ensure during the packing and fulfilment process the produce is in the best possible shape for you. If by chance the produce is not up to your standards, please snap a few pictures and send an email with your order number to our Customer Support team at leducproducemarket@gmail.com

Please Remember: Clearance/ No.2/ Second Chance Produce is considered FINAL SALE as we have discounted them further due to quality standards. Unfortunately NO REFUNDS are eligible for these products.

Store hours:

Monday to Friday: 9am to 7pm
Saturday: 9am to 6pm
Sunday: Closed

Yes, you can modify or cancel your order. Please contact our store at 587 453 1105 with your order number, and one of our associates will be happy to assist you with any changes or cancellations.

No worries! We will call you or send you an email notifying you of any shortage on your order. We will offer you a substitution for another product of similar value or issue a store credit for your next order.

Once you place your order online, our team will carefully pack your items and notify you when your order is ready for pick up. Please collect your order within 2 days of receiving the notification.

As produce is perishable, we maintain this 2-day pick-up window to ensure you receive the freshest quality products. Orders not collected within this timeframe will be discarded.

No problem! Please contact our store at 587 453 1105 to let us know you'll need additional time. We can adjust the packing schedule to prepare your order closer to your preferred pick-up time, ensuring you receive the freshest products possible.

Addtional Information

About Us

Welcome to ProducecartEdmonton.ca, where convenience, affordability, and sustainability converge to redefine your grocery shopping experience.

Our Mission:

Our mission is simple yet powerful - to bring convenience and affordability to the doorstep of every household.

To cultivate a healthier planet and community by diverting waste from landfills, preserving valuable resources and providing accessible, affordable fresh Produce to local residents.

We hold ourselves accountable for every piece of produce, ensuring it doesn't contribute to the growing problem of food wastage. By preventing our produce from landing in the landfill, we take a stand against food waste and strive to make a positive impact on both your wallet and the environment.

Our Values:

In our longstanding journey as a family business, we've identified three core values that form the foundation of our service: consistency, quality, and reliability. We believe that these values are key to creating an exceptional customer experience. We work tirelessly to uphold these principles, ensuring that every interaction with Producecart.ca reflects our commitment to delivering the best to your table.

Our History:

Producecart.ca is more than just a business; it's a legacy rooted in over 30 years of industry experience. Our story began with our father, a pioneer in the Vancouver produce scene known for making quality and affordability synonymous. Having worked alongside him since a young age, we imbibed the essence of the business - the art of finding unbeatable deals to pass on those savings to our customers. As we grew older, we took it upon ourselves to continue this legacy and adapt to the evolving needs of our community. The introduction of delivery services was our solution to bridge the gap for those unable to travel far, ensuring that everyone can enjoy fresh, affordable produce conveniently delivered to their doorsteps.

What Makes Us Unique:

While there are other delivery services, what truly sets Producecart.ca apart is our commitment to providing both affordability and convenience. We take pride in our ability to secure exclusive savings on our produce, ensuring that you not only receive quality items but also enjoy significant cost savings. With Producecartedmonton.ca, you're not just getting a delivery service; you're gaining access to a legacy of affordability, sustainability, and a commitment to bringing joy to your table.

Thank you for choosing ProduceCart Edmonton- where quality meets affordability at your doorstep.

Address:

4617 61 Ave, Leduc, AB T9E 7A4

Hours: Mon - Sat 9:00 a.m. 7:00 p.m.

Phone: (587) 453-1105

Terms and Conditions

Leduc Produce Market

"Sustainable Changes Start Here"

Welcome to Leduc Produce Market! These Terms and Conditions outline the rules and guidelines for using our website and services. By placing an order or accessing our site, you agree to the terms stated below.

1. General Information

Leduc Produce Market is a locally operated business that provides fresh produce and sustainable goods to our customers. By purchasing from us, you acknowledge that all products are subject to availability and seasonal changes.

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time. Updates will be posted on this page, and continued use of our site means you accept those changes.

2. Products and Availability

We do our best to provide accurate descriptions, images, and details of our products. However, we do not warrant that product descriptions, pricing, or other content on our site is accurate, complete, reliable, current, or error-free.
If a product offered by Leduc Produce Market is not as described, your sole remedy is to return it unused.
All products are subject to availability. We reserve the right to limit quantities and discontinue any product at any time.

3. Pricing and Payment

All prices are subject to change without notice.
We reserve the right to limit or refuse any order.
Payment must be received before your order is processed.
We accept all major credit cards and other payment methods as displayed on our website.
By providing payment information, you warrant that you are authorized to use the payment method and that the information you provide is accurate.

4. Pick Up

Customers can pick up their orders at our Leduc location during business hours.
Pick-up times are available during our regular store hours: Monday to Saturday, 9:00 a.m. to 7:00 p.m.
If we are shorting an item we will call you to substitute for another item or issue a store credit for your next order.

5. Returns and Refunds

We accept returns or refunds only for spoiled, damaged, or substandard products.
Proof of purchase (receipt) and evidence of the issue (photos or the item itself) are required.
Return requests must be made within 7 days of purchase.
Refunds will be processed to the original payment method within 5-7 business days.

6. Limitation of Liability

Leduc Produce Market and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or services, even if we have been advised of the possibility of such damages.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Alberta, Canada, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Privacy Policy

Leduc Produce Market

"Sustainable Changes Start Here"

At Leduc Produce Market, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information to provide you with the best possible experience:

a. Personal Information

When you place an order, create an account, or subscribe to our services, we may collect:

Name
Email address
Phone number
Billing and shipping address
Payment information

b. Non-Personal Information

We also collect non-identifying information such as:

Browser type
Device information
Pages visited
Time and date of visits
Referring website

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing and fulfilling your orders
Sending order confirmations and updates
Responding to your inquiries and customer service requests
Sending promotional emails and newsletters (only if you opt in)
Improving our website and services
Preventing fraud and ensuring security
Complying with legal obligations

3. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures, including SSL encryption, to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

4. Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

Service providers who assist us in operating our website and conducting our business (e.g., payment processors, shipping partners)
Legal authorities if required by law

5. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track website usage. You can disable cookies in your browser settings, but this may affect your experience on our site.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Request deletion of your information (subject to legal requirements)
Opt out of promotional communications

To exercise these rights, please contact us at the information provided below.

7. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Leduc Produce Market
Email: leducproducemarket@gmail.com
Phone: 587 453 1105
Address: 4617 61 Ave, Leduc, AB T9E 7A4

This Privacy Policy was last updated on [date]. We reserve the right to update this policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.

"Sustainable Changes Start Here"

Terms of Service

OVERVIEW
This website is operated by Leduc Produce Market. Throughout the site, the terms "we", "us" and "our" refer to Leduc Produce Market. Leduc Produce Market offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.

1. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Leduc Produce Market's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials
Use the materials for any commercial purpose or for any public display
Attempt to decompile or reverse engineer any software contained on the website
Remove any copyright or other proprietary notations from the materials
Transfer the materials to another person or "mirror" the materials on any other server

2. Disclaimer

The materials on Leduc Produce Market's website are provided on an 'as is' basis. Leduc Produce Market makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

3. Limitations

In no event shall Leduc Produce Market or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Leduc Produce Market's website, even if Leduc Produce Market or an authorized representative has been notified orally or in writing of the possibility of such damage.

4. Accuracy of Materials

The materials appearing on Leduc Produce Market's website could include technical, typographical, or photographic errors. Leduc Produce Market does not warrant that any of the materials on its website are accurate, complete, or current. Leduc Produce Market may make changes to the materials contained on its website at any time without notice.

5. Links

Leduc Produce Market has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Leduc Produce Market of the site. Use of any such linked website is at the user's own risk.

6. Modifications

Leduc Produce Market may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Province of Alberta, Canada, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Return & Refund Policy

Leduc Produce Market

At Leduc Produce Market, we take pride in offering fresh, quality produce. If you receive an item that is spoiled or not up to standard, we’re here to help.

Eligibility for Return or Refund

We accept returns or issue refunds only under the following conditions:

The product is spoiled, damaged, or not of acceptable quality at the time of purchase or shortly after.
You can provide proof of the issue, either by:

Showing clear photos of the item, or
Bringing the actual item back to the store

3. A valid receipt must be presented as proof of purchase.

How to Request a Return or Refund

To start a return or refund request, you may:

Email us photos of the affected item along with your receipt to: leducproducemarket@gmail.com,
or
Bring the item and receipt back to our store within 48 hours of purchase.

We will review your request and determine if the product qualifies for a refund or exchange.

Refund or Exchange Options

If approved, you may choose:

1. A replacement product of equal value

2. A full refund to your original payment method

3. A store credit for future use

Important Notes

1. No refunds or exchanges will be processed without valid proof (photos or returned item) and a receipt.

-Claims must be made within 48 hours of the purchase date.

-This policy applies to perishable goods only.

Contact Us

Have questions? We’re here to help:
📧 leducproducemarket@gmail.com
📞 (+1) 877-426-0176
📍 4617 61 Ave, Leduc, AB T9E 7A4

Thank you for shopping at Leduc Produce Market — your satisfaction is our priority!

BIG BITE - SOURDOUGH W/INCLUSIONS (EA)

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FAQ

Addtional Information

About Us

Our Mission:

Our Values:

Our History:

What Makes Us Unique:

Terms and Conditions

1. General Information

2. Products and Availability

3. Pricing and Payment

4. Pick Up

5. Returns and Refunds

6. Limitation of Liability

7. Governing Law

Privacy Policy

1. Information We Collect

2. How We Use Your Information

3. Data Security

4. Third-Party Sharing

5. Cookies and Tracking

6. Your Rights

7. Contact Us

Terms of Service

1. Use License

2. Disclaimer

3. Limitations

4. Accuracy of Materials

5. Links

6. Modifications

7. Governing Law

Return & Refund Policy

Leduc Produce Market

Eligibility for Return or Refund

How to Request a Return or Refund

Refund or Exchange Options

Important Notes

Contact Us